FAQ

Yes, all our pearls are natural freshwater pearls, carefully selected to ensure high quality and the best luster.

Yes, all our jewelry is made from S925 sterling silver or 18K gold plating, free of nickel and lead, making them safe for sensitive skin.

Our pearls are graded based on luster, surface smoothness, shape, and color, ensuring only the finest pearls make it into our collection.

Our S925 sterling silver with 18K gold plating is specially treated to prevent tarnishing. However, we recommend avoiding exposure to chemicals like perfumes and hand sanitizers for better longevity.

1. Pearl Jewelry

Storage:
Store pearls in a soft cloth or pouch to prevent scratches. Keep them separate from other jewelry to avoid damage.

Cleaning:
After wearing, gently wipe your pearls with a soft damp cloth to remove oils and residue. Avoid harsh chemicals and ultrasonic cleaners.

Wearing:
Put on your pearls after applying makeup, perfume, or hair products to avoid damage. Wear them regularly—natural oils from your skin help maintain their luster.

2. Sterling Silver Jewelry

Storage:
Keep silver pieces in a cool, dry place, ideally in anti-tarnish cloths or pouches. Avoid humidity and exposure to harsh chemicals.

Cleaning:
Use a silver polishing cloth to remove tarnish. For a deeper clean, wash gently with mild soap and water, then dry thoroughly.

Wearing:
Remove silver jewelry before swimming, showering, or exercising to avoid contact with chemicals and sweat.

General Tips:

Professional Cleaning:
Consider professional cleaning and maintenance for valuable or intricate pieces.By following these care tips, you can keep your pearl and sterling silver jewelry looking radiant for years to come!

Orders are processed within 1-3 business days. UK deliveries take 3-5 days, while international shipping may take 7-14 days, depending on the destination.

Yes, we offer worldwide shipping! Shipping fees and delivery times vary depending on the country.

Yes, we offer a 14-day hassle-free return and exchange policy (excluding earrings). If you are not satisfied with your purchase, please ensure the item is unused, undamaged, and in its original packaging, then contact customer support for a return.

If the return is due to a quality issue, we will cover the return shipping cost. If the return is for personal reasons (e.g., change of mind, wrong order), the customer is responsible for return shipping fees.

On the rare occasion that you receive a faulty or incorrect item(s), or your jewellery requires repair please email auramel86@gmail.com with your order number and item name.

If you can include a description and photos of the fault that would be very helpful for our team.

Once we have the piece it will be assessed by our team, and we will keep you up to date with the next steps.

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team on auramel86@gmail.com as soon as possible with your order confirmation number to hand.

If you can include a description and photos of the missing item or damage that would be very helpful for our team.

Once we have the piece it will be assessed by our team, and we will keep you up to date with the next steps.

We are more than happy to replace or repair any faulty items.