Jewellery Care
Jewellery care is essential for maintaining the beauty and longevity of your pieces. Proper care can significantly extend the life of your jewellery, ensuring that it remains a cherished part of your collection for years to come. This guide provides practical tips and best practices for caring for various types of jewellery, particularly those made from high-quality materials such as 14K gold and freshwater pearls.
Firstly, it is important to store your jewellery correctly. Each piece should be kept in a separate compartment or pouch to prevent scratching and tangling. Soft-lined jewellery boxes or anti-tarnish pouches are ideal for this purpose. For items made with delicate materials, such as pearls, it is advisable to store them flat rather than hanging, as this can help maintain their shape and prevent damage.
Cleaning your jewellery regularly is another crucial aspect of care. For gold jewellery, a gentle solution of warm water and mild soap can be used. Soak the piece for a few minutes, then gently scrub with a soft toothbrush to remove any dirt or oils. Rinse thoroughly and dry with a soft cloth. For freshwater pearls, it is recommended to wipe them with a damp cloth after each wear to remove any perspiration or makeup residue, as these can damage the nacre over time.
It is also essential to avoid exposing your jewellery to harsh chemicals. Substances such as chlorine, bleach, and even some perfumes can cause irreversible damage to certain materials. Therefore, it is advisable to remove jewellery before swimming, cleaning, or applying beauty products. Additionally, storing jewellery in a bathroom can expose it to humidity, which may lead to tarnishing or deterioration of certain materials.
For those who wear their jewellery frequently, it is wise to have a professional inspection and cleaning performed at least once a year. This can help identify any potential issues, such as loose stones or weakened clasps, before they become significant problems. Regular maintenance can ensure that your jewellery remains secure and in excellent condition.
In summary, proper jewellery care involves appropriate storage, regular cleaning, avoidance of harsh chemicals, and periodic professional maintenance. By following these guidelines, you can preserve the beauty and integrity of your jewellery, allowing you to enjoy your exquisite pieces for many years to come.
Frequently Asked Questions
Are your pearls natural?
Yes, all our pearls are natural freshwater pearls, carefully selected to ensure high quality and the best luster.
Why are your pearls cheaper than other premium brands?
China is the largest freshwater pearl producer, accounting for over 95% of global supply, with Zhuji being the most prominent pearl farming base, known as the "Pearl Capital of China".
We work directly with top-tier suppliers, cutting out middlemen and brand markups, ensuring high-quality pearls at more competitive prices.
How do we achieve better pricing?
Direct sourcing – No middleman markups: Traditional brands rely on multi-tier distribution, adding unnecessary costs. We work directly with pearl farms, keeping prices fair.
Online sales – Lower operational costs: Unlike traditional jewelry brands with expensive retail stores, we focus on direct-to-consumer (DTC) online sales, reducing costs and passing the savings to you.
Transparent pricing – No excessive markups: High-end brands often sell pearls at premium prices, but the value is determined by luster, shape, and surface quality, not just branding. We offer top-tier pearls without artificial markups.
Are your jewelry pieces hypoallergenic?
Yes, all our jewelry is made from S925 sterling silver or 18K gold plating, free of nickel and lead, making them safe for sensitive skin.
How do you select your pearls?
Our pearls are graded based on luster, surface smoothness, shape, and color, ensuring only the finest pearls make it into our collection.
Will your jewelry tarnish over time?
Our S925 sterling silver with 18K gold plating is specially treated to prevent tarnishing. However, we recommend avoiding exposure to chemicals like perfumes and hand sanitizers for better longevity.
How long does shipping take?
Orders are processed within 1-3 business days. UK deliveries take 3-5 days, while international shipping may take 7-14 days, depending on the destination.
Do you offer worldwide shipping?
Yes, we offer worldwide shipping! Shipping fees and delivery times vary depending on the country.
Do you accept returns or exchanges?
Yes, we offer a 14-day hassle-free return and exchange policy (excluding earrings). If you are not satisfied with your purchase, please ensure the item is unused, undamaged, and in its original packaging, then contact customer support for a return.
Who covers the return shipping costs?
If the return is due to a quality issue, we will cover the return shipping cost. If the return is for personal reasons (e.g., change of mind, wrong order), the customer is responsible for return shipping fees.
How do I return a defective item?
On the rare occasion that you receive a faulty or incorrect item(s), or your jewellery requires repair please email auramel86@gmail.com with your order number and item name.
If you can include a description and photos of the fault that would be very helpful for our team.
Once we have the piece it will be assessed by our team, and we will keep you up to date with the next steps.
What do I do if an item is missing or damaged?
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team on auramel86@gmail.com as soon as possible with your order confirmation number to hand.
If you can include a description and photos of the missing item or damage that would be very helpful for our team.
Once we have the piece it will be assessed by our team, and we will keep you up to date with the next steps.
We are more than happy to replace or repair any faulty items.