At Auramel, we take pride in the quality and craftsmanship of every piece. Each item is thoughtfully handmade using genuine freshwater pearls and premium materials.

We offer a 90-day guarantee from the date of purchase. If your jewelry experiences any craftsmanship-related issues—such as breakage, clasp malfunction, or peeling of plating—we'll repair or replace it free of charge.

Please note, this guarantee does not cover damage caused by improper use, accidental wear, or exposure to chemicals.

For assistance, simply contact us with your order number and photos of the item, and our team will be happy to help.

Yes. Every pearl we use is a genuine cultured freshwater pearl.

These pearls are formed inside mussels in clean freshwater environments, where a nucleus is carefully introduced to allow the pearl to grow naturally over time. This process typically takes 12–24 months, during which each pearl develops its unique shape, surface texture, and natural luster.

Because pearls are organic gems, no two are ever identical. You may notice slight variations in shape or glow — these are the hallmarks of authenticity, not flaws.

At Auramel, we never use glass, plastic, or imitation materials. What you receive is always a real freshwater pearl, responsibly sourced and selected for quality.

Our pearls are real, genuine cultured freshwater pearls, carefully sourced and hand-selected for quality. The reason we can offer a more accessible price is not because the pearls are “less real,” but because of our business model:

1. We work closely with trusted pearl farms and suppliers, cutting out unnecessary middlemen.
   
2. We focus on craftsmanship and material quality, not inflated mark-ups or celebrity endorsements.
   
3. By selling directly online, we save the overhead costs of luxury retail stores and pass those savings to our customers.
   

This means you receive authentic freshwater pearls of the same natural origin, but at a price that reflects our transparent and efficient process — not marketing hype.

Auramel jewelry is handcrafted using carefully selected materials that combine elegance and durability. Our key materials include:

• Baroque Freshwater Pearls: Each pearl is naturally cultured, uniquely shaped, and rich in luster.
• 925 Sterling Silver: Used in most metal components; tarnish-resistant and hypoallergenic.
• 18K Gold Vermeil: Thick gold plating over sterling silver, offering lasting shine and premium quality.
• 14K Gold-Filled Findings (US Standard): Used in areas of high friction for enhanced durability.
• AAAA-grade Cubic Zirconia: Brilliant stones with diamond-like sparkle.
• Elastic thread or stainless steel chain (used in select adjustable pieces).

All materials are nickel-free and hypoallergenic, safe for most sensitive skin.